Welcome to Gecko Depot

Complete the Return Form and e-mail to Gecko at warranty@geckoal.com

Upon reception of the Return Form, Gecko Depot will issue a Returned Merchandise Authorization Number (RMA#) and will fax it back to you. Once you receive the RMA#, you may return the merchandise, freight prepaid, with the carrier of your choice.

Please note that:
· you must write the RMA# on all boxes addressed and returned to Gecko Depot. Any merchandise returned without an RMA# will be sent back to its sender.
· you must carefully pack the returned merchandise or you will be held responsible for all damages occurred during transportation.

Send the merchandise Gecko Depot, freight prepaid. Please keep the waybill numbers of your shipment(s) in case the merchandise is lost and tracking is necessary.

Returned merchandise will be tested within a maximum of 2 weeks upon receipt. If the cause of the problem is not covered by Gecko’s warranty, the repair will be invoiced to you (see Warranty Statement).

Repaired merchandise will be returned. A service invoice is issued and mailed with each report.

Service Technique
450 des Canetons
Québec (QC)
G2E 5W6 Canada

Gecko Alliance Repair Center
c/o Rancourt Logistics LLC
4 Walton Street,
Jackman ME 04945,
USA

For more assistance, call Gecko's Technical Support Department at 1.800.78.GECKO